Let's talk about your shipping
Questions about rates, couriers, or your account? Our team replies fast — reach out and we'll get you moving.
Here to help, every step of the way
Whether you're onboarding your first order or scaling to thousands a day, our support team knows the platform inside out. Tell us what you need.
Support hours
Monday to Saturday, 10:00 AM to 7:00 PM IST.
Typical reply time
Most messages get a response within one business day.
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Common reasons to reach out
Not sure who to ask? Here's what merchants message us about most — pick the closest match and we'll route you to the right person.
Rates & couriers
Questions about live rate comparison or which carrier serves a pincode.
Wallet & billing
Top-ups, per-shipment freight debits, GST invoices, or your COD remittance ledger.
Integrations
Setting up Shopify, WooCommerce, ONDC, or the REST API for your store.
KYC & account
Getting KYC approved to unlock your dashboard, or managing sub-users and roles.
Pickups & tracking
Pickup scheduling, NDR handling, RTO, or real-time tracking on a shipment.
Partnerships
Affiliate or agency opportunities — grow with ShipShop in your city.
Ready to ship smarter?
Join merchants across India shipping at the best live rate — no message required to get started.