Connect your WordPress store to ShipShop
A four-step guide: create a WooCommerce API key, connect it in ShipShop, and import your orders. It takes about five minutes.
What you need
- Your WordPress site has WooCommerce installed (plain WordPress without a store has no orders to import).
- Your site opens on https:// at a normal public address, for example https://yourshop.com.
- You can log in to WordPress as an administrator, and you have a ShipShop merchant account.
How the connection works
You do not enter any ShipShop address into WordPress. ShipShop connects to your store and reads orders from https://yourshop.com/wp-json/wc/v3/orders using the key you create in Step 2. The only things you give ShipShop are your store URL, the consumer key and the consumer secret.
Connect in four steps
- 1
Make sure your store address works
ShipShop reads your orders through the WordPress REST address. That address only works when permalinks are not set to Plain.
- In WordPress go to Settings → Permalinks.
- Choose anything except Plain (for example Post name) and click Save Changes.
- Open https://yourshop.com/wp-json/ in a browser. You should see a page of text (JSON), not an error.
- 2
Create an API key in WooCommerce
The key lets ShipShop read your orders. You can delete it at any time to cut the connection.
- Go to WooCommerce → Settings → Advanced → REST API and click Add key.
- Description: ShipShop. User: your administrator account. Permissions: Read/Write.
- Click Generate API key.
- Copy the Consumer key (starts with ck_) and the Consumer secret (starts with cs_). WooCommerce shows the secret only once, so keep it safe.
- 3
Connect your store in ShipShop
Enter three values: your store address, the consumer key and the consumer secret.
- Log in at shipshop.in and open Dashboard → Channels.
- On the WooCommerce card click Connect.
- Store URL: https://yourshop.com (no /wp-admin and no slash at the end). Then paste the Consumer key and Consumer secret.
- Click Connect store. Your store now appears in your list of connections.
- 4
Import your orders
Orders are brought in when you ask for them.
- On the Channels page click Sync orders next to your store.
- ShipShop imports your orders that are in Processing status (up to 50 per sync; click Sync orders again for more).
- Open Orders in ShipShop, pick the best courier and book the shipment as usual.
Good to know
- Orders whose payment method is COD are imported as Cash on Delivery; all others as Prepaid.
- Syncing twice does not create duplicate orders.
- Import starts when you click Sync orders; orders are not pushed the moment they are placed.
- Tracking numbers are not sent back to WooCommerce automatically. Update the order status in WooCommerce yourself.
If something does not work
- Store URL is rejected
- Use https://, a normal public domain, no port number, and not localhost or a private address.
- Sync shows an error or 0 orders
- Only orders in Processing status are imported. Check the key has Read/Write permission and was pasted without spaces.
- “Not found” (404)
- Permalinks are set to Plain. Change them to Post name (Step 1).
- “Forbidden” (401 / 403)
- A security plugin or firewall (Wordfence, Cloudflare, hosting firewall) may be blocking ShipShop. Ask your host to allow our server 187.127.124.210 to reach /wp-json/.
- Want to start again
- Disconnect the store on the Channels page, create a new API key in WooCommerce, and connect again.
Still stuck? Contact ShipShop support
- Emailsupport@shipshop.in
- Toll-free1800 890 2334
- Monday to Saturday, 10:00 AM to 7:00 PM IST
Ready to connect your store?
Create your account, connect WooCommerce, and ship with the best courier every time.